One rate for every
call the agent handles
$0.08 per minute - inbound, outbound, and transfers. No per-agent fees, no platform fee, no seats. You pay for talk time and nothing else.
Self-serve. Live in minutes. Best for most businesses.
Billed monthly on usage. No minimum.
Start building free- Unlimited voice agents
- Unlimited concurrent calls
- Inbound and outbound calling
- 40+ languages
- Full transcripts and call recordings
- Call outcome tracking and analytics
- Knowledge base - upload docs, FAQs, price lists
- Calendar, CRM, and webhook integrations
- Warm transfer to your team
- Prebuilt industry templates
- Email and chat support
- No setup fee, no per-seat cost
For teams with security, data-handling, or scale requirements.
Volume rate, annual contract, invoicing.
Talk to sales- Volume pricing below $0.08/min on committed usage
- SSO / SAML and role-based access control
- Dedicated infrastructure and choice of region
- Security review support and custom data-retention policy
- Uptime SLA with financial backing
- Dedicated customer success manager
- Guided onboarding and agent design
- Custom and private integrations
- Staging sandbox and bulk campaign tooling
- Consolidated invoicing and net terms
Phone numbers and carrier costs are billed separately at cost and itemized on every invoice.
What counts as a billable minute
You're charged for connected talk time only - never for ringing, unanswered dials, or voicemail drops.
Inbound calls
Every minute the agent is on a call a customer placed - answered on the first ring, no matter how many come at once.
Outbound calls
Reminder calls, follow-ups, and campaigns. You're billed for connected talk time, not for dials that don't answer.
Transfers
The agent's time while it warm-transfers a caller to your team and hands over context. The human leg is on your phone system.
An agent handling 1,000 calls a month that average 2 minutes each is 2,000 minutes - about $160 for the month, with no other Viyo charges. Add or remove agents and run campaigns freely; the rate never changes.
The questions we get asked
How is a minute measured?
By connected talk time, rounded to the second and billed per minute. A 90-second call costs $0.16. Ringing, unanswered dials, and voicemail drops are not billed.
Is there a monthly minimum or platform fee?
No. Pay as you go has no base fee, no per-agent charge, and no seat licenses. If your agents handle no calls in a month, you pay nothing.
What about telephony and phone numbers?
You connect your own Twilio (or other carrier) account, and telephony charges - phone numbers, minutes, SMS - are billed directly to you by that provider. Viyo doesn't mark up or charge anything for phone numbers; the $0.08/min rate covers only the Viyo agent.
Do outbound campaigns cost more?
No. Inbound, outbound, and transfer time are all the same $0.08 per minute. You only pay when a call actually connects.
When does Enterprise make sense?
When you need SSO, a security review, a region requirement, an uptime SLA, or enough volume that a committed-use rate below $0.08/min pays off. Talk to us and we'll size it.
How does billing work?
Usage is metered in real time and charged to your card monthly. You can set spend alerts and hard caps in the dashboard. Enterprise accounts can be invoiced with net terms.
Build an agent and hear it work
Free to start. No credit card. You only pay once your agent is handling real calls.