Book every service bay
and catch every sales call
Viyo answers the phone for dealerships, service centers, and repair shops - scheduling service, quoting routine jobs, capturing sales leads, and following up on estimates - 24/7, so the service drive and the showroom stay full.
The calls the service desk and BDC juggle all day
Connect your DMS and scheduler and set your advisor routing and quote rules.
Keeps the bays booked without a hold queue
The agent checks bay capacity and advisor availability, books the right service type, and confirms - so customers stop hanging up on hold and driving to a competitor.
- Books by service type, advisor, and shop capacity
- Quotes routine jobs from your menu pricing
- Text reminders and easy reschedule
I need an oil change and my brakes are squealing.
I can get you in Thursday at 8:30 with Marcus. Oil change is $69, and we'll inspect the brakes and call you with a quote before any work.
That works.
Booked for Thursday 8:30. I'll text a reminder and directions to the service entrance.
Chases the estimates that stall
Declined and unapproved work is revenue sitting on the table. The agent calls the customer back, answers questions about the estimate, and books the return visit.
- Outbound calls on unapproved and declined estimates
- Explains line items from the RO
- Books the follow-up appointment on the call
Hi, following up on the estimate from your visit last week - the rear brakes and the cabin filter. Any questions I can answer?
How urgent are the brakes?
The advisor marked them 'address soon' - about 15% pad life. I can hold Saturday 9:00 if you'd like to get it done.
Captures the showroom call after hours
Most vehicle research happens at night. The agent answers, captures the vehicle and trade details, and books a test drive or hands a hot buyer to sales.
- Captures vehicle of interest, trade-in, and financing intent
- Books test drives against the sales calendar
- Warm-transfers ready buyers to a salesperson
Do you still have the blue 4Runner from your website?
Let me check - yes, it's on the lot. Are you thinking of trading anything in?
A 2016 Camry.
Got it. I can book a test drive tomorrow at 6 and have the team run trade numbers before you arrive.
What the caller gets
A customer on hold is a customer calling the shop down the road.
No waiting
Answered on the first ring, day or night, even at peak hours.
A straight quote
Menu pricing for routine work, no 'bring it in and we'll see'.
An appointment
A booked service or test-drive slot before the call ends.
A path to a person
Callers can always ask for staff and be warm-transferred with full context.
A Monday-morning service rush, before and after
- Service calls stack up on hold at 8am and callers leave
- Advisors on the phone instead of with customers at the counter
- Unapproved estimates never get a follow-up call
- After-hours sales calls go to voicemail and to competitors
- Recall and maintenance outreach never gets staffed
- Every service call answered and booked immediately
- Advisors stay on the drive; routine calls are automated
- Every open estimate gets a follow-up call
- Sales leads captured and booked 24/7
- Recall and maintenance campaigns run automatically
Fills the schedule and feeds the CRM
DMS & CRM in sync
Appointments, ROs, and leads written back to your systems automatically.
Every call on record
Full transcript and audio for each conversation, with the outcome tagged - resolved, booked, escalated, or message.
Bays and deals, tracked
Appointments booked, estimates recovered, and leads captured, all reported.
Live in minutes
Start from an industry template, connect a channel - phone, web, or your app - and your tools, and go live. Setup is automated, no onboarding project.
Hear it book a service appointment
Free to start. No credit card. Build an agent with your service menu and call it in minutes.