Answer every applicant
and parent who calls
Viyo answers the phone for universities, K-12 districts, and training providers - handling admissions and enrollment questions, financial aid status, scheduling, and absence lines - 24/7, in the languages your community speaks.
The calls the front office fields every day
Connect your SIS and calendars and set routing for admissions, advising, and the registrar.
Answers applicants the moment they call
Prospective students and parents call with the same questions on repeat. The agent answers from your admissions information and books a counselor when the conversation needs one.
- Deadlines, requirements, and program details on demand
- Books time with an admissions counselor
- Captures prospect details for follow-up
Is the January transfer deadline still open, and do you need my SAT scores?
The transfer deadline is January 15, and SAT scores are optional for transfer applicants with 24+ credits. Would you like me to book a call with a transfer counselor?
Yes.
You're booked Thursday at 10:00. I'll email the counselor's details and a document checklist.
Cuts the financial-aid call volume down
Aid questions crush the office every term. The agent verifies the student, reads back award and disbursement status, and explains the exact next step.
- Verified status on awards and disbursements
- Plain-language explanation of the next action
- Routes complex appeals to a counselor
My aid still says pending and tuition is due next week.
Your file is missing one item - a signed verification worksheet. Once you upload it in the portal, awards typically finalize in 3-5 business days, and the due date will adjust.
Follows up with admitted students who go quiet
Melt is real. The agent calls admitted students who haven't enrolled, answers their last questions, and books the call that gets them across the line.
- Outbound calls to admitted, not-yet-enrolled students
- Missing-form and deposit-deadline reminders
- Event and orientation RSVP confirmation
Hi Jordan, congratulations on your admission to the nursing program. I noticed the enrollment deposit is due Friday - anything holding you back?
I'm still waiting on my housing decision.
Housing offers go out Wednesday. I can note that and have an advisor call you Thursday to walk through both together.
What the caller gets
Families call during work breaks and after dinner - the office is usually closed.
No waiting
Answered on the first ring, day or night, even at peak hours.
Their language
40+ languages, switching mid-call if the caller does.
A clear next step
Exactly what to do next, not a transfer to another voicemail.
A path to a person
Callers can always ask for staff and be warm-transferred with full context.
A tuition-deadline week, before and after
- Front office overwhelmed every term by the same questions
- Financial-aid line has a 20-minute hold at deadline
- Evening and weekend calls from working parents go unanswered
- Admitted-student follow-up depends on staff having time
- Non-English-speaking families struggle to get answers
- Every call answered instantly, in the caller's language
- Routine aid and admissions questions handled without a queue
- 24/7 coverage for families who can only call after hours
- Every admitted student gets a follow-up call
- Consistent answers across admissions, aid, and the registrar
Coverage without adding front-desk headcount
SIS-connected
Application, aid, and registration status pulled live so answers are current.
Every call on record
Full transcript and audio for each conversation, with the outcome tagged - resolved, booked, escalated, or message.
Student privacy
Verification before disclosing any student record, with recording-consent and retention controls.
Live in minutes
Start from an industry template, connect a channel - phone, web, or your app - and your tools, and go live. Setup is automated, no onboarding project.
Verification requirements for student records and the scope of what the agent may disclose are configured by your institution in line with your privacy obligations.
Hear it answer an admissions call
Free to start. No credit card. Build an agent with your deadlines and programs and call it in minutes.