Book every table and room
the phone brings in
Viyo answers the phone for hotels, restaurants, and venues - taking reservations, answering guest questions, handling modifications, and fielding in-stay requests - 24/7, so the front desk and host stand never miss a call.
The calls the front desk and host stand handle nightly
Connect your booking system and set your availability, deposit, and cancellation rules.
Takes bookings while the host is on the floor
Every ring during service is a table the host can't seat. The agent checks the book, offers real times, and confirms - and fills cancellations from the waitlist automatically.
- Books against your live floor plan and covers
- Applies party-size, deposit, and prepay rules
- Backfills cancellations from the waitlist
Table for four this Friday around 7:30?
Friday at 7:30 is full, but I have 7:00 or 8:45 for four. Either work?
8:45.
Booked for four at 8:45 Friday under your name. I'll text a confirmation and the cancellation policy.
Answers rate calls the OTAs would take
Direct bookings are worth more than channel bookings. The agent quotes live rates, explains the room types, books direct, and captures the guest details.
- Live availability and rates by date and room type
- Direct booking with confirmation and deposit handling
- Loyalty and repeat-guest recognition
Do you have a king room for two nights starting the 14th, and what's the rate?
Yes - a king with city view is $189 a night, or $169 if you book direct with us now. Breakfast is included. Shall I hold it?
Book it.
Confirmed for the 14th and 15th. Confirmation and check-in details are on their way to your email.
Routes guest requests without a front-desk line
Guests call down for towels, a late checkout, a maintenance issue. The agent logs the request, routes it to housekeeping or engineering, and confirms a timeframe.
- Housekeeping and maintenance requests logged and routed
- Late-checkout and room-change requests checked against availability
- Timeframe confirmed back to the guest
The AC in 412 isn't cooling, and can we get a late checkout?
I've sent engineering to 412 - they'll be up within 20 minutes. And I've set your checkout to 1pm at no charge.
What the caller gets
A guest who can't get through books somewhere they can.
No waiting
Answered on the first ring, day or night, even at peak hours.
Their language
40+ languages, switching mid-call if the caller does.
A confirmed booking
A held table or room with a confirmation text, not a callback.
A path to a person
Callers can always ask for staff and be warm-transferred with full context.
A Friday dinner rush, before and after
- The phone rings through dinner service and no one can answer
- After-hours room inquiries go to the OTAs instead of direct
- Cancellations leave gaps the waitlist never gets called for
- Front desk juggles in-stay calls and check-in lines at once
- Non-English-speaking guests can't get their questions answered
- Every call answered, even mid-service
- Direct room bookings captured 24/7
- Waitlist called automatically when a table frees up
- In-stay requests logged and routed without tying up the desk
- Guests helped in their own language, any hour
More direct bookings, fewer missed calls
Booking system in sync
Reservations, modifications, and requests written back to your PMS or booking platform.
Every call on record
Full transcript and audio for each conversation, with the outcome tagged - resolved, booked, escalated, or message.
Direct-booking lift
Calls that would have gone to an OTA captured as direct, with the mix reported.
Live in minutes
Start from an industry template, connect a channel - phone, web, or your app - and your tools, and go live. Setup is automated, no onboarding project.
Hear it take a reservation
Free to start. No credit card. Build an agent with your availability rules and call it in minutes.